Massanori Shibata Jr.
Physician and executive with nearly 20 years of experience in healthcare management, currently CEO of dr.consulta, a network focused on access to quality healthcare. Previously, he served as vice president of services at Petz and of branches at Grupo NotreDame Intermédica. Throughout this trajectory, he led organic and inorganic growth of the brands, integrating more than 30 companies, in addition to participating in an IPO and one of the largest mergers in the Brazilian healthcare market. His work is guided by innovation and excellence in customer service.
Digital Doctors: Who Cares When Technology Provides Care?
Telemedicine, artificial intelligence and automation have expanded access to care, especially for distant or vulnerable populations. At the same time, they raise questions about bonding, listening and humanization. To what extent does technology strengthen care systems? Where can it replace relationships that are central to the care process?